Addressing complaints and resolving problems.Appraising performance, rewards, and disciplining team members.Responsibilities include training team members, planning, assigning, and directing work.Directly supervises dealer responsibilities in accordance with the company policies and procedures.Creates an atmosphere that induces guests to make Hard Rock Northern Indiana Casino their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer.
